General Terms and Conditions

General Terms

1 SCOPE 1.1 These terms and conditions apply to contracts for the rental of hotel rooms for accommodation and all other services and deliveries provided by the hotel for the customer in this context (hotel accommodation contract). The term “hotel accommodation contract” includes and replaces the following terms: accommodation, guest accommodation, hotel, hotel room contract. 1.2 The subletting or re-letting of the rooms provided and their use for purposes other than accommodation require the prior consent of the hotel in text form, whereby § 540 paragraph 1 sentence 2 BGB is waived if the customer is not a consumer within the meaning of § 13 BGB. 1.3 The customer’s general terms and conditions only apply if this has been expressly agreed in writing beforehand.

2 CONCLUSION OF CONTRACT, PARTNERS, STATUTE OF LIMITATIONS 2.1 The contractual partners are the hotel and the customer. The contract is formed when the hotel accepts the customer’s application. The hotel is free to confirm the room booking in text form. 2.2 All claims against the hotel expire one year after the start of the statutory limitation period. This does not apply to claims for damages or other claims if the latter are based on an intentional or grossly negligent breach of duty by the hotel.

3 SERVICES, PRICES, PAYMENT, OFFSET 3.1 The hotel is obliged to keep the rooms booked by the customer available and to provide the agreed services. 3.2 The customer is obliged to pay the hotel’s agreed or applicable prices for rooms provided and for other services used. This also applies to services commissioned by the customer directly or through the hotel, which are provided by third parties and paid for by the hotel. 3.3 The agreed prices include the taxes and local duties applicable at the time the contract is concluded. Not included are local taxes, which are owed by the guest himself according to the respective municipal law, such as visitor’s tax. In the event of a change in the statutory sales tax or the introduction, change or abolition of local taxes on the service object after the conclusion of the contract, the prices will be adjusted accordingly. In the case of contracts with consumers, this only applies if the period between the conclusion of the contract and the fulfillment of the contract exceeds four months.

3.4 The hotel can make its consent to a subsequent reduction in the number of booked rooms, the hotel’s service or the length of stay of the customer, as requested by the customer, dependent on the price for the rooms and/or other hotel services being increased appropriately . 3.5 Hotel invoices are due for payment immediately upon receipt without deduction. If payment on account has been agreed, payment must be made within ten days of receipt of the invoice without deductions, unless otherwise agreed. 3.6 The hotel is entitled to demand a reasonable advance payment or security, for example in the form of a credit card guarantee, from the customer upon conclusion of the contract. The amount of the advance payment and the payment dates can be agreed in writing in the contract. In the case of advance payments or security deposits for package tours, the statutory provisions remain unaffected. If the customer is in default of payment, the statutory regulations apply 3.7 In justified cases, e.g. the customer is in arrears with payment or the scope of the contract is extended, the hotel is entitled, even after the contract has been concluded up to the start of the stay, to require an advance payment or security deposit within the meaning of Section 3.6 above or an increase in the general terms and conditions for the hotel accommodation contract (AGBH 8.0) © Hotelverband Deutschland (IHA) e.V. Page 6 agreed advance payment or security up to the full agreed remuneration 3.8 The hotel is also entitled to demand a reasonable advance payment or security deposit within the meaning of Section 3.6 above for existing and future claims arising from the contract at the beginning and during the stay, insofar as such has not already been provided in accordance with Section 3.6 and/or Section 3.7 above was done. 3.9 The customer can only offset or set off against a claim of the hotel with an undisputed or legally binding claim. 3.10 The customer agrees that the invoice can be sent to him electronically.

4 WITHDRAWAL BY THE CUSTOMER (CANCELLATION, CANCELLATION)/ FAILURE TO USE HOTEL SERVICES (NO SHOW) 4.1 The customer can only withdraw from the contract concluded with the hotel if a right of withdrawal has been expressly agreed in the contract, a statutory right of withdrawal exists or if the hotel expressly agrees to the cancellation of the contract. 4.2 If an appointment for free withdrawal from the contract has been agreed between the hotel and the customer, the customer can withdraw from the contract up to that point without triggering any payment or damage claims on the part of the hotel. 4.3 If a right of withdrawal has not been agreed or has already expired, there is also no statutory right of withdrawal or termination and the hotel does not agree to the cancellation of the contract, the hotel retains the right to the agreed remuneration despite non-use of the service. The hotel must offset the income from renting the rooms to other parties as well as the expenses saved. If the rooms are not rented out elsewhere, the hotel can make a flat-rate deduction for saved expenses. In this case, the customer is obliged to pay 100% of the contractually agreed price for accommodation with or without breakfast and for package deals with third-party services, 100% for half-board and 100% for full-board packages. The customer is free to prove that the aforementioned claim did not arise or did not arise in the required amount.

5 WITHDRAWAL OF THE HOTEL 5.1 If it has been agreed that the customer can withdraw from the contract free of charge within a certain period of time, the hotel is entitled to withdraw from the contract during this period if there are inquiries from other customers about the contractually booked rooms and the customer, upon inquiry by the hotel, with reasonable setting a deadline does not waive his right to withdraw. This applies accordingly if an option is granted, if there are other inquiries and the customer is not ready to make a firm booking after the hotel has asked for a reasonable deadline. 5.2 If an advance payment or security deposit agreed or requested in accordance with Section 3.6 and/or Section 3.7 is not made even after a reasonable grace period set by the hotel has expired, the hotel is also entitled to withdraw from the contract. 5.3 Furthermore, the hotel is entitled to extraordinarily withdraw from the contract for an objectively justifiable reason, in particular if – force majeure or other circumstances for which the hotel is not responsible make it impossible to fulfill the contract; – rooms or spaces are booked culpably with misleading or false information or with the concealment of essential facts; The identity of the customer, the ability to pay or the purpose of the stay can be essential. General Terms and Conditions for the Hotel Accommodation Contract (AGBH 8.0) © Hotelverband Deutschland (IHA) e.V. Page 7 – the hotel has reasonable grounds to assume that the use of the service may endanger smooth business operations, security or the reputation of the hotel in public, without this being attributable to the hotel’s sphere of control or organization; – the purpose or reason for the stay is illegal; – there is a violation of the above-mentioned number 1.2. 5.4 The hotel’s justified withdrawal does not justify any claims by the customer for damages.

6 ROOM AVAILABILITY, DELIVERY AND RETURN 6.1 The customer does not acquire the right to be provided specific rooms unless this has been expressly agreed in writing. 6.2 Booked rooms are available to the customer from 3:00 p.m. on the agreed arrival date. The customer has no right to earlier availability. 6.3 On the agreed day of departure, the rooms must be vacated and made available to the hotel by 11:00 a.m. at the latest. After that, the hotel can charge 50% of the full lodging price (price according to the price list (BAR RATE for the day) for the use beyond the contract until 6:00 p.m. due to the delayed evacuation of the room, from 6:00 p.m. 90%. Contractual claims of the This does not justify customers, who are free to prove that the hotel has no or a significantly lower claim for usage fees.

7 HOTEL LIABILITY 7.1 The hotel is liable for damage to life, limb or health for which it is responsible. Furthermore, it is liable for other damages based on an intentional or grossly negligent breach of duty by the hotel or on an intentional or negligent breach of contractual obligations by the hotel. Typical contractual obligations are those obligations that make the proper execution of the contract possible in the first place and on the fulfillment of which the customer relies and may rely. A breach of duty by the hotel is equivalent to that of a legal representative or vicarious agent. Further claims for damages are excluded, unless otherwise regulated in this clause 7. Should disruptions or defects occur in the hotel’s services, the hotel will endeavor to remedy the situation if it becomes aware of it or if the customer complains immediately. The customer is obliged to do what is reasonable for him to remedy the disruption and to keep possible damage to a minimum. 7.2 The hotel is liable to the customer for items brought in according to the statutory provisions. The hotel recommends using the hotel or room safe. If the customer wishes to bring money, securities and valuables with a value of more than 800 euros or other items with a value of more than 3,500 euros, this requires a separate safekeeping agreement with the hotel. 7.3 If the customer is provided with a parking space in the hotel garage or in the hotel car park, even for a fee, this does not result in a custody agreement. In the event of loss or damage to motor vehicles parked or maneuvered on the hotel property and their contents, the hotel is only liable in accordance with the above clause 7.1, sentences 1 to 4. 7.4 Wake-up calls are carried out by the hotel with the utmost care. Messages for customers are treated with care. After prior agreement with the customer, the hotel can take over the acceptance, storage and – on request – the forwarding of mail and goods consignments for a fee. The hotel is only liable in accordance with the above clause 7.1, sentences 1 to 4. General Terms and Conditions for the Hotel Accommodation Contract (AGBH 8.0) © Hotelverband Deutschland (IHA) e.V., page 8 8 FINAL PROVISIONS 8.1 Changes and additions to the contract, the acceptance of applications or these General Terms and Conditions should be made in text form. Unilateral changes or additions are invalid. 8.2 The place of performance and payment as well as the exclusive place of jurisdiction – also for disputes over checks and bills of exchange – is the hotel’s commercial location. If the customer meets the requirements of § 38 paragraph 2 ZPO and does not have a general place of jurisdiction in Germany, the place of jurisdiction applies 8.3 German law applies. The application of the UN sales law is excluded. 8.4 In accordance with the legal obligation, the hotel points out that the The European Union has set up an online platform for the out-of-court settlement of consumer disputes (“OS platform”): However, the hotel does not participate in dispute settlement procedures before consumer arbitration boards.